"IoT and the Field Service Industry"

By: Jolt Consulting Group

Field Service organizations are encouraged to invest in their subcontractor network with a goal of making it a competitive differentiator that yields service excellence. Embracing and embedding the third party contractor to make them feel like a valued partner and contributor to the overall customer experience is a key and area service organizations should focus. This whitepaper focuses on building a good third party subcontractor by leveraging field service software. Key takeaways from this whitepaper: Reasons for companies to consider the leveraging of third party contractors Key challenges service organizations face with utilizing third party subcontractors How to gain real-time visibility into the performance and activities of the third-party technician Best-in-Class service organizations receive the necessary visibility into the subcontractor network by extending field service software and mobility tools to the third party providers.

By: Jolt Consulting Group

Service companies are increasingly investing in field service management (FSM) technologies. The FSM software landscape provides an overwhelming number of options and is rapidly changing due to acquisitions and investments in the FSM software space. This is causing challenges to identify and select the most appropriate FSM software for a service company’s specific needs and objectives. Field Service Software Industry Disruption and Technology Selection Challenges outlines the FSM industry changes and provides recommendations to address the key technology selection challenges service organizations face.