"Disaster Recovery strategies for virtual environments"

By: EVOLVE IP

Call centers of all sizes and types are moving their call centers to the "cloud". In fact, many industry analysts predict that over 70 percent of call centers will use a hosted platform by 2014. Call center solutions are not a new business. For decades, call center executives have increased the productivity of their staff and ensured the call 'gets answered' with widely-supported, fully featured, equipment and software, such as phone systems, ACDs, reporting solutions, workforce management platforms and recording devices. When evaluating a new call center solution, agents and, more importantly, front-line supervisors are rightly focused on features that make their jobs easier or their time more efficient. However, the feature differences between most modern call center solutions are not significant. What is most important is if the solution can reliably route a call to the appropriate person, and the business can report on the activity to make staffing decisions. Business and customer service executives, are moving to the cloud not because of features, but for the inherent benefits of a cloud-based solution.

By: Business Automation

How to Choose an ERP System? Selecting, installing and implementing a new ERP System may be the toughest business challenge you face because the results of the process are so critical to your business.  There are many common methods people use when trying to select the ERP software. Some of them work well, others don’t. This whitepaper discusses some of these techniques based on what your priorities are in selecting an ERP software to solve challenges and exploit opportunities. How to evaluate an ERP system? Selection Criteria for Choosing an ERP Software In order to select the very best ERP system to meet the unique requirements of your company, you need to evaluate the ERP service providers with respect to certain criteria like: Level of Support from the Solution Provider. Vendor’s Track Record of Performance. Software’s Ability to Fit the Business. Growth Potential of the Software. Price of the Software. Quality of Documentation. Download this whitepaper for a closer look at the steps involved in evaluating and selecting the right ERP system for implementing automated business management system that can meet the unique requirements in your organization.