"The most important factors to consider when rethinking customer experience"

By: Virtual PBX

When custom voice system designers and engineers build a UC platform from the ground up, they need to rely on collaboration with their customers to get it right. Without a rigorous investigation on the exact needs of a business no result can truly be called custom. When it comes to building a custom voice solution that works to satisfy all of the criteria and in the way that any particular industry needs, it’ s important to find a company that uses a collaborative approach to doing so. This whitepaper provides insights on how custom Voice Solutions are customized in both the way the function and the support a business needs to make the most of them, no matter to what extend that may be. It discusses: Criteria to consider when shopping for the right UC solution One Size Does Not Always Fit All Where to Find Custom Voice Solutions Putting the Custom into Voice Solutions

By: Software AG

Digital business transformation is based on an IT architecture transformation with a roadmap for digital capability implementation. Based on the software platforms, digital companies create enhanced or totally new business models which offer completely new digital customer experiences. Established companies are building up software know-how and are acquiring software companies to accelerate their digital transformation by injecting software innovation capabilities into their core business areas. This whitepaper helps to understand what makes today’s digital challengers attractive to customers and consumers, as it highlights their core competencies and differentiators based on their digital software-based technology. Key takeaways from this whitepaper: Digital challengers separate companies from their customers Implementing digital capabilities for digital use cases Digital companies have a micro services-oriented, scalable IT architecture